ÃÛÌÒµ¼º½

Information

Your Wi-Fi Access

Home>IT Services>News>

ITS Want to Hear Your Feedback

Dear ÃÛÌÒµ¼º½ Community Members,

We understand the importance of a reliable Wi-Fi connection for your academic and professional activities, and we want to provide you with an update on recent improvements to our network infrastructure.

Background:

Over the past summer, we performed a comprehensive renovation project to enhance our Wi-Fi services. We replaced all access points and upgraded the Wi-Fi management system to ensure a more robust and reliable network. (click here for more information)

Recent Challenges:

Since the beginning of the semester, some of you may have experienced disruptions in your Wi-Fi connectivity. After thorough investigation, we identified and resolved a firmware-related issue with our supplier. We appreciate your patience and cooperation as we worked to address this concern promptly.

External Factors:

We have observed an increase in the use of third-party VPNs among our users. Using external VPN services on campus can cause connection issues on your device. We recommend avoiding the use of third-party VPNs to maintain a smooth connection with the Wi-Fi system. Examples of 3rd party VPNs are NordVPN, ExpressVPN, ProtonVPN, Surfshark, etc…

Moving Forward:

Your feedback is invaluable to us. To help us better understand your experiences and make further improvements, we invite you to participate in a brief (2 minutes) satisfaction survey on the following

We are committed to providing you with the best possible Wi-Fi services, and your input will guide us in addressing any lingering issues. Thank you for your understanding and collaboration as we work together to enhance your connectivity experience at ÃÛÌÒµ¼º½.

 If you have any immediate concerns or questions, please don't hesitate to contact our IT support team at itservicesataup.edu